If you wish to contact us for any reason, please fill out the form below. If the inquiry is about a purchase, please include the order number in the message box.

-Each item is handmade upon purchase. For bags and wallets, please allow up to 3 weeks to be crafted and shipped. For any article of clothing, please allow up to 4 weeks. For any type of footwear please allow up to 6 weeks. For all custom orders, a larger timeframe may be required and will be communicated via Email.

-Customers may return their item(s) within 7 days of receipt. However, it must be returned at the recipients expense using a secure provider. All item(s) must be in the original packaging with all accessories and tags intact, in an unworn and unused condition. Any item(s) failing this requirement will be rejected and the return voided. Please reach out via Email before shipping item(s), any item(s) returned without notice will be rejected and the return voided. Please have ‘customer return’ and order number written on package.

-Mitchell Francis is not responsible for any lost or stolen packages.

- All custom orders are non-refundable.

-Due to the extensive time and effort put into crafting footwear, returns will not be accepted at this time.